Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for patients around the world.

Eli Lilly Cork is made up of a talented, diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions, including Finance, Information Technology, Medical, Clinical Trials and more.
Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our 'Live Your BEST Life' well-being initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together, they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

Purpose

The Senior Director, Patient Insights & Behavioral Science is accountable for leveraging behavioral science practices/expertise and patient/investigator clinical trial insights to accelerate development. The Senior Director is accountable for researching and understanding factors that influence global patient/caregiver behaviors and decision processes when assessing care options, including clinical trial participation. Additionally, they are accountable for developing and implementing the global strategy for collecting patient/caregiver/investigator feedback and distilling insights. The Senior Director, Patient Insights & Behavioral Science will then leverage their expertise to inform trial design and influence clinical delivery strategies across the portfolio. They will be accountable for collaborating with other leaders to develop effective education and intervention approaches/programs to support patient clinical trial pathways and amplify clinical trial enrollment and retention efforts. The Senior Director will ensure a culture of quality and inspection readiness and provide leadership to drive critical decisions for the delivery of Lilly assets.

Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

Strategic Leadership & Delivery

• Accountable for developing and implementing a global strategy for the collection of feedback from patients, caregivers and investigators participating in Lilly clinical trials and distilling insights to inform trial design and delivery strategies; this includes working with and influencing leaders across the organization to design and develop processes, tools/technology, metrics/measures, assessment/interpretation guidance, and learning cycles.
• Responsible for collaborating with internal & external geographic leaders to understand the global healthcare environment and pathways people follow to receive care.
• Accountable for researching and understanding what factors influence patient/caregiver behaviors and determining what influences their decision processes when assessing care options; they will, collaborate with Patient Engagement and CDDA leaders to share best practices and influence strategies to amplify the effectiveness of recruitment and retention efforts across the portfolio.
• Accountable for monitoring and assessing external innovation to ensure capabilities remain progressive relative to the industry. Partner with global functional leaders to surface, assess, implement, and oversee new capabilities and associated vendors.
• Accountable for the identification, development, and oversight of third parties who provide services, technologies or and/or data associated with the delivery of global insights, ensuring capabilities are optimized to maximize value.
• Ensure activities are executed in a manner consistent with established guidelines and best practices and in compliance with all appropriate regulations globally.

• Responsible for leading with an agile mindset, driving efficiencies, shared learning, and influencing applicable trial design and delivery strategies across the CDDA.
• Define, develop, and maintain metrics/measures to oversee applicable business processes to optimize the effectiveness of recommendations/decisions.
• Identify, evaluate, and prioritize business partner needs, influencing senior leadership decisions leading to process improvements, standardization, or automation of support.
• Demonstrate high learning agility with ability to anticipate and solve for business needs with innovative solutions and self-motivated to achieve high quality results in a fast-paced environment.
• Connect externally with leaders to understand how we can further leverage behavioral science methodology to accelerate recruitment and amplify retention of participants in clinical trials.

Enterprise Leadership

• Identify and drive best practices and shared learning across the Patient Engagement organization, CDDA and broadly in LRL.
• Enable a culture of continuous improvement to drive efficiency through process optimization, data utilization, technology and automation, innovation, people experience and capabilities, and shared learning.
• Accountable for collaborating with functional leaders to understand the patient recruitment and retention capabilities in countries in which we conduct clinical trials; and for leveraging behavioral expertise to influence patient recruitment and retention strategies to optimize portfolio delivery.
• Engage in the global drug development community to ensure external learnings are incorporated into continuous improvement efforts.

Minimum Qualification Requirements:

• Bachelor degree plus 8-10 yrs of relevant experience or graduate/higher degree plus 3-5 years of relevant experience in drug development, clinical research experience, and/or marketing, market research, consumer engagement or consumer journey expertise.

Other Information/Additional Preferences:

• Post-graduate degree preferred in a scientific, behavioral sciences, market research, consumer behavior, or health related field, e.g., Pharm D, M.S., M.B.A. or Ph.D.
• Prior publications related to the impact of behavioral science on clinical trials

• Strong interpersonal and excellent communication (written and verbal), organizational and negotiation skills

• Demonstrated critical thinking skills
• Prior experience managing complex/cross-functional projects and results-oriented experience

• Demonstrated ability to influence team members and experience leading individuals through transformational change

• Prior project management experience and/or experience leading multi-disciplinary teams
• Demonstrated ability to take strategic knowledge and effectively influence the direction of daily operations

• Strong knowledge of quality systems
• Deliver strong customer experiences
• Minimal travel required (10-25%)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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